Prerequisites for lodging a complaint

The complainant must provide at least his/her CNIC Or passport number and an active email address or a valid telephone contact number.
Depending on the nature of the complaint the complainant must provide specific and complete information such as name of the person or entity against whom the complaint is being filed, folio numbers, CDC account details, etc.
The complainant should also disclose all relevant details and documentary evidence upfront regarding any other forum where the complaint pertaining to the same issue has already been lodged.
The complaint must be supported with relevant evidence.
For accurate tracking, handling and reporting of the complaint, if you wish to address multiple issues through your complaint, please submit individual complaints highlighting individual issues.
If a complainant wishes to maintain his/her anonymity of identity, he/she must appoint a legal representative for necessary correspondence.

Latest Events